ACCOUNT MANAGEMENT

At the bottom of any amorepacific.com page, you can enter your email in the ‘Sign Up For Email Updates’ box, then hit the mail button and you are all set!

On the sign-in screen, click 'Forgot your password?’ Once you receive the validation e-mail, you can reset your password.

ORDERS & RETURNS

Please allow 1-3 business days for processing of your online order. Our warehouse ships from Monday-Friday excluding holidays. For orders placed after 10 AM ET, they will typically ship the following business day, pending availability and credit card verification. Once your order is shipped, tracking information will be emailed to the email address you provided us at checkout.  Actual delivery date may vary depending on the shipping method selected at checkout, delays due to third-party shipping carriers, or other conditions. For more information on an estimated delivery time based on your location, please click here.

Once an order has been placed, it cannot be modified. However, our representative will be more than happy to assist you with the cancellation of most orders requested. For order cancellations, please contact us at support@amorepacific.zendesk.com.

Note: Once an order is being prepared for shipment, we cannot cancel it.

You can check your order history by going to “My Account > Order History.”

We are happy to accept returns of most new, unopened products and gently used products purchased from our website at us.amorepacific.com (“Site”) within 45 days of delivery. For orders placed between November 1 and December 25, returns must be made before January 15 of the subsequent calendar year.

Please visit our Shipping & Return Policy page here to review our return policy and instructions on how to return your order.

Return labels will be provided for a $5 fee and can be generated at: https://returns.narvar.com/amorepacific/returns.  Just print your label, affix it to your return package, and drop it off at a UPS store at your convenience. The $5 fee will be deducted from your refund.

To return products without a prepaid return label, please contact Customer Service at support@amorepacific.zendesk.com with your order number and specify which product(s) from your order you would like to return.

You will receive a return confirmation email from Customer Service within 5 business days if your products are eligible for return.  Please print a copy of the return confirmation email, and include it in your return package along with the invoice associated with the product(s) being returned.

Finally, safely pack your item(s) and ship your return package to the following address:

AMOREPACIFIC US, Inc.

Amorepacific Online

3300 East Birch Street

Brea, CA 92821

Note: We cannot process returns without both the invoice and return confirmation email included in the return package. If you do not use a pre-paid label, we are not responsible for any theft or loss during transport.

We will dispose of any incorrect/mistaken returns, or returned products that do not comply with this Return Policy (e.g., products that are less than half full or missing any set components).  No compensation will be provided for any disposed products.

REFUNDS

For returned products that comply with this Return Policy, refunds will be issued for the actual purchase price for the product(s) plus any tax paid, after deducting any discounts, rebates, credits, or refunds already issued, and the pre-paid return label fee (as applicable). The original shipping and handling charges, if any, will not be refunded.  Any Amorepacific loyalty points earned and associated with the returned product(s) will be deducted from your Handpicked Rewards account.

Once the returned products arrive at our distribution center, we will inspect the products and process the refund within 15 business days.  Refunds are credited to the original form of payment used when the order was placed on us.amorepacific.com.

PAYMENTS & TAXES

We accept American Express, Visa, Mastercard, Discover, PayPal, Apple Pay and Afterpay.

At the moment, AMORE PACIFIC does not offer gift cards.

Your tax rate is calculated by Avalara using your shipping address.

SHIPPING

We offer complimentary UPS ground shipping on all orders! 2-day shipping is $17.95.

Unfortunately, we do not ship to private mailboxes (PMB), PO Boxes, and APO/FPO addresses.

All orders are shipped and delivered through UPS.

If your order has not been processed, changes in your shipping address can be made so long as it does not involve changing the city, state, and zip code that was provided on the original order. We are unable to change the city, state, and zip code. Please email customer service at support@amorepacific.zendesk.com as soon as possible and include “urgent” in the subject line. Please note that processing times prior to shipment are generally 1-2 business days.

us.amorepacific.com is a US-based website, and we do not offer international shipping.

If your order is marked as delivered but you still do not have your products, a few things may have occurred:

       - Your delivery person may have put your package somewhere discreet for security.

       - Your delivery person marked your package as delivered 1-2 business days in advance, and the package may still be on its way– we recommend waiting 48 hours from receiving a delivery confirmation before submitting a claim.

       - A neighbor, roommate, or doorman may have accepted the package for you.

If none of the above apply and you cannot find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package is marked as delivered and has not shown up after 3-4 business days, please reach out to UPS with the tracking number  https://www.ups.com/us/en/support/file-a-claim.page or via phone number (1-888-742-5877). Let them know you did not receive your package and follow up with their recipient claim process. Once this is complete, please let us know by reaching out to support@amorepacific.zendesk.com.

For any additional questions, please reach out to our customer service team at support@amorepacific.zendesk.com.

We are sorry you received a damaged product. Please email customer service at support@amorepacific.zendesk.com, as soon as possible. Please include “damaged product” in the subject line and in the body of the email include the following details: your name, order number, name of product that arrived damaged, a description of the damage and photos.

We are sorry we left out a product from your order.

Please email customer service at support@amorepacific.zendesk.com, as soon as possible. Please include “missing product” in the subject line and in the body of the email include the following details: your name, order number, and the product(s) missing from your order

Please allow 1-2 business days for order processing prior to shipment. Shipping times may vary based on the shipping method selected at checkout, third-party carrier availability, or other conditions. Once your order is shipped, you will be provided a tracking number to the email address you provided us at checkout so you can monitor the status of your shipment.

PRODUCTS & INGREDIENTS

We invite you to speak with a member of our Beauty Concierge in the live chat here.

Virtual customized skincare consultations are provided for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified health professional if you have any underlying medical conditions. Under no circumstances will advice be provided as it relates to any underlying medical conditions, health concerns or personal or religious preferences. Before starting a new skincare routine or product, we recommend testing a small amount of product on your forearm and consulting with your physician.

If you have known sensitivity to certain ingredients, please carefully review the ingredient list before purchasing the product. We also recommend you speak with your healthcare provider before purchasing.

Before using any products for the first time, we always recommend that you perform a patch test on your forearm in case of any skin sensitivities.

We recommend you consult your physician before making any changes to your daily routine.

We recommend you consult your primary care physician or dermatologist in regards to your particular skin condition before making any changes to your daily routine.

AMOREPACIFIC products that are sold in North America do NOT undergo animal testing. However, some markets where we sell our products require animal testing by local law. AMOREPACIFIC is committed to providing products that are free of animal testing and will further enhance our efforts to help develop alternative testing methods to put an end to unnecessary animal testing for cosmetics worldwide.

We incorporate a variety of different kinds of naturally derived oils and other oil-based ingredients for their nourishing benefits in many of our products. Please reach out to us if you have specific concerns or questions about the oil content of a product, and we will be happy to assist you with further details on the particular product.

Some of our products are formulated without fragrance, and others are infused with botanical ingredients that naturally contain fragrance components. We also may add fragrance during manufacturing processes for some products to capture the essence of our plant-inspired formula. Our goal is to provide high performance skincare with a luxurious sensorial experience while delivering the best results.

We put our products through a variety of vigorous tests ranging from dermatologist to non-comedogenic tests. However, the types of tests each products goes through vary depending on the benefits and goals of each formulation. Please reach out to us on the particular product you are interested in, and we will be happy to assist you with further details.

LOYALTY PROGRAM

What is “Handpicked Rewards”?

“Handpicked Rewards” is our loyalty program, designed to reward you with exclusive discounts as you earn points! As a “Handpicked Rewards” member, you will be eligible to earn points whenever you make a purchase, refer a friend, write a product review, or share your love for Amorepacific on social media. Learn more about it on our “Handpicked Rewards” page here.

“Handpicked Rewards” members are eligible for various benefits including, exclusive discounts as you earn points, early access to promotions and product launches, and more! Please scroll down to “Handpicked Rewards” or visit our “Rewards” page here for the full list of benefits.

Your birthday points will be attributed to your account on the day of your birthday. If you do not see your 150 bonus points added to your account by this date, please reach out to support@amorepacific.zendesk.com.

AUTO-REPLENISHMENT

Only items where the Auto Replenishment option is available will qualify for subscription benefits. You must be logged into an amorepacific.com account to submit a subscription order. Select the Auto-Replenishment Subscription when adding eligible products to your cart and set your preferred cycle (30, 60, or 90 days).Your credit/debit card details will be saved for future processing. Your enrollment in the subscription option will automatically renew at the applicable purchase price+ tax every 30, 60, or 90 days and will continue until and unless you cancel. Cancel at any time prior to the next renewal date. By placing your initial subscription order, you are authorizing Amorepacific to charge your chosen payment method for future orders at the frequency you have selected. For other inquiries, please refer to our Auto Replenishment FAQ page here.

It’s easy to edit your subscription! You can manage or make changes to your subscriptions at any time, by logging into your account, clicking “Manage Subscriptions” and following the prompts (e.g., view the status of your subscriptions, add, reactivate or cancel a subscription). Any changes you make will be reflected in your next shipment, except for changes initiated while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), in which case they will be reflected after the current order has been completed. For other inquiries, please refer to our Auto Replenishment FAQ page here.

AFTERPAY

Please refer to our Afterpay FAQ page here for more information.

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual,  returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installment  by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Installments by Afterpay can only be applied to purchases made on us.amorepacific.com website.

Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.

All customers are required to make their first payment at the time of purchase, with  the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your schedule pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

If you fail to make a payment, you will be charged an $8 late payment fee, and an additional $8 fee if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order amount

For more details, please see terms and conditions: https://www.afterpay.com/purchase-payment-agreement

Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online. Visit our shipping page for more information by clicking here.

Yes, transaction value limits apply to purchases made on us.amorepacific.com using Installments by Afterpay. 

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards  along with Afterpay eligible products, you will need to place two separate orders.

If you have changed your mind, you can return your Afterpay purchase in store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault  or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy. If you have any questions about your Afterpay account, please contact Afterpay directly via web form found here.